Major General Brian Tarbet, in a news conference, when asked what he would say to those who lost homes in the Machine Gun Fire, said: “We say we’re sorry.” (SL tribune 9/21/10)
What he should have said was:
“A team of appraisers is en route to Salt Lake, with authority to arrange for complete coverage for your material losses. Starting Monday, they will contact those whose homes were lost, then continue until all claims are satisfied in full. I will personally be contacting you throughout the process to verify your satisfaction.
Further, all future actions involving live-fire will be accompanied by a fire suppression team, equipped with a pumper truck, a water truck, and full crews. We will also notify the Unified Fire Authority one week in advance of any live fire actions, giving them the GPS co-ordinates of the range in use. Additionally, we hereby promise not to conduct any live-fire actions on red flag days, notwithstanding our failure in the instance known as the Machine Gun Fire.
My staff is waiting at the desks in the rear of the room to take pertinent information from each of you; and they will also be providing you with a list of names, phone numbers and other information regarding the appraiser who will be working your claim. My number is at the top of each list, please call me if you feel any dissatisfaction whatever.
Thank you for your time, and again, we will be here to make this correct for you.
I will now take any questions you may have.”
That is saying “We’re Sorry” in a REAL way.
I could not agree more, Bob.
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